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KristyNH's avatar
KristyNH
Contributing Cover User
1 day ago

Westpac CC - Bank feeds not working

Hi MYOB

 

Westpac CC bank feeds have not been working since 23/7/2026.

 

I spoke to someone at MYOB last week saying there is a current delay with Westpac.

 

I have imported all of my transactions manually - but any update if this is still the issue and when it will be rectified? 

 

EOM is here and I need to reconcile my cc obviously bank feeds is alot alot easier than manually having to do this ...

 

Thanks 

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 day ago

    Hi KristyNH

     

    Thanks for clarifying what you meant. I went and checked on this, and there’s currently no further update on the delay.

     

    If there’s any new information to share, you'll get an update on your case via email.

     

    Regards,

    Genreve

  • KristyNH's avatar
    KristyNH
    Contributing Cover User
    1 day ago

    Hi Sai

     

    Thanks for your reply - I have already completed the above steps.

     

    I spoke to someone on live chat last week and they advised of the delay between Westpac and MYOB.

     

    I also did submit a case via My Account but it has been closed out even though the issue has not been rectified... 

     

    I am just hoping to get an update on when the issue will be fixed as its not listed on the status page.. 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 day ago

    Hi KristyNH,

     

    Thanks for letting us know. I can see how concerning it is when your Westpac credit card transactions suddenly stop coming through. Please check Missing bank feed transactions for steps to refresh the feed and check its status. If the transactions are still missing, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

     

    Regards,

    Sai