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PattyW17's avatar
PattyW17
Experienced Cover User
1 year ago

AccountRight Freezing on Retail Manager Import. Any Solutions?

Hi everyone, I'm having ongoing issues when importing Retail Manager accounting data into the AccountRight desktop app.  Each time I attempt an import, the program freezes and becomes unresponsive. ...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi PattyW17,

 

Thanks for giving the basics a crack already! That’s a bit strange, usually a quick restart does the job with those stubborn pop-up boxes. Since that’s not working, have another go at clearing the AccountRight cache. Sometimes a good cache clear works wonders for any weird stuff going on in AccountRight. If it still doesn’t work, give our team a buzz through our virtual assistant MOCA, or send a support request through MyAccount they’ll help you get it sorted.

 

 

Cheers,

Shella

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