Forum Discussion

PattyW17's avatar
PattyW17
Experienced Cover User
7 months ago

AccountRight Freezing on Retail Manager Import. Any Solutions?

Hi everyone, I'm having ongoing issues when importing Retail Manager accounting data into the AccountRight desktop app.  Each time I attempt an import, the program freezes and becomes unresponsive. ...
Shella_A's avatar
Shella_A
MYOB Moderator
7 months ago

Hi PattyW17,

 

Thanks for giving the basics a crack already! That’s a bit strange, usually a quick restart does the job with those stubborn pop-up boxes. Since that’s not working, have another go at clearing the AccountRight cache. Sometimes a good cache clear works wonders for any weird stuff going on in AccountRight. If it still doesn’t work, give our team a buzz through our virtual assistant MOCA, or send a support request through MyAccount they’ll help you get it sorted.

 

 

Cheers,

Shella

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.