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AMJAdmin's avatar
AMJAdmin
Contributing User
2 months ago

Duplicate Imports

Good Afternoon,

 

Our online ordering platform Fresho uses a program called featureIT to import invoices into our MYOB Account Right.

 

Unfortunately on 16/5/24 & 17/5/24 there must have been an error with MYOB and over 10 duplicates of each invoice for majority of our customers (hundreds!!) has been imported into MYOB.

 

We contacted support at Fresho and FeatureIT and they have looked into this problem and have told us to redirect it to your support team as it appears to be an issue on MYOB end.

 

Can you please advise if there is a simple way to now have to delete these duplicates from each customers as there are thousands or if someone from the MYOB team can fix this for us.

 

As we honestly dont really have time to go through each customer and indivually delete duplicate imported invoices.

 

We urgently await your reply.

 

Sam

AMJ Produce

1 Reply

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  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    2 months ago

    Hi AMJAdmin , if you are still looking for a way to delete these duplicates, we may be able to help you. We can manage transaction deletions from outside the file using the API. We would need to work from a list of duplicates. 

    As to the cause of the error, I note there were some issues with the MYOB services around those two days last week, which may have contributed to the duplication. The support team at Fresho/FeatureIT should be able to log a support ticket with MYOB on your behalf. The MYOB API team are the only ones who can assist, but they may not be able to delete the duplicates for you. 

     

    Regards

    Mike (mike at datawise d0t co d0t nz)