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SarahD24's avatar
SarahD24
Member
1 year ago

Emails not sending.

Hi, I have spent all morning trying to send 1 invoice via email (along with many others) but none are showing up as sent (in the sent emails tab). I have followed the help assistant & cleared the c...
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi SarahD24,

 

Thanks for trying to resolve this on your own. We haven't had any reports about issues with sending emails. If you've sent an email and your customer isn't receiving it, it's worth resending the invoices first. If the emails still don't show up in the sent email tab after resending, check out this link for more troubleshooting steps.

 

If these steps don't fix the issue, our support team can help further. You can reach them via live chat through our virtual assistant MOCA or create a support ticket via MyAccount.

 

Cheers,

Princess

KATINA's avatar
KATINA
Contributing User
11 hours ago

I am having exactly the same issue

Trying to send email from MYOB Account right but not showing as sent and end user not receiving 

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