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MaddieDixon's avatar
MaddieDixon
Experienced Cover User
5 years ago
Solved

MYOB Not exporting to excel & Unable to search on GL codes when in reports

EXPORT ISSUE - Unable to export excel reports from MYOB

Running the report, clicking export to Excel & it quickly loads then disappears and does nothing.

Have checked MYOB up to date, ran icon as administrator, and also checked excel settings.

Other users in the office on the same MYOB having no issues exporting to excel.

Is there any other fixes I can try?

 

GL CODE SEARCH ISSUE - When in reports & click on accounts to search on a particular GL code, when I type the GL code nothing shows up. The GL is definitely in the list & active. I instead have to scroll down and find out. All users in office having this same issue. What fixes this?

  • MaddieDixon's avatar
    MaddieDixon
    5 years ago

    Wow I just worked out what we were doing wrong!

     

    I was just typing 11112 (whcih is what we used to be able to do) 

    Now I have to tpye 1-1112 for it to show up .... 

     

    thanks anyway!!! 

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  • Andrew_Y's avatar
    Andrew_Y
    Former Staff
    5 years ago

    Hello MaddieDixon 

     

    Thank you for taking the time to bring your issues to the MYOB Community Forums.  I hope you will find lots of helpful topics and articles here.

     

    As your exporting issue appears to happen after clicking export (ie not a greyed out option), I found this post on the forums that may have similar symptoms to what you are experiencing.  Please feel free to have a read of it and see if you think the steps offered are suitable for your issue.

     

    SOLVED: Can't export to Excel since upgrading

    Reports not exporting to Excel since the latest update - no error message

     

    With the GL code issue, so I am not misunderstanding you, are you referring to windows such as this one?  If you are able to provide clarification on this it would be greatly appreciated in understanding what you are encountering better.

     

    • MaddieDixon's avatar
      MaddieDixon
      Experienced Cover User
      5 years ago

      Hi Andrew,

       

      Thanks I will try those for the excel problem..

       

      Yes that is the screen I mean. The GL is active, but when I search in there when I am on a report it doesn't show up. I have to scroll and find the GL

      • Andrew_Y's avatar
        Andrew_Y
        Former Staff
        5 years ago

        Hello MaddieDixon 

         

        Thanks for confirming that.  I was unable to replicate your issue on my machine, both from the reports menu and within the report itself.  Can I ask what version you are running and on what hardware and software environment/system please?

         

        It does sound like unusual behavior and I was wondering if this is a recent change or if it has existed for a while?  I would also recommend that you try to clear the caches and do a fresh re-install of AccountRight to see if that will reset any behaviors.