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Adele2442's avatar
Adele2442
Experienced User
29 days ago
Solved

Unable to export items make changes & then import - Urgent please.

Really struggling with exporting and then importing items. For test purposes I only make ONE change to a price of an item on CSV and then import back with just the one change. It will not do it for l...
  • Genreve_S's avatar
    Genreve_S
    29 days ago

    Hi Adele2442, 

     

    Thanks for running through how you’re exporting and importing from both the desktop and the browser.

    That “Error 4077 – You have sales for this item” is usually caused by an issue with the price levels in the background. I’ve run a repair script over the file linked to this email address, so please close and reopen AccountRight, then try your import again. The error should now be cleared.

    If you’re still seeing the error after that, the next step is to get in touch with our support team so we can dig in further. You can:

    • Log a support request from the My Account page, or
    • jump onto live chat via MOCA, our virtual assistant, on the MYOB Support site.


    Regards,
    Genreve 

Adele2442's avatar
Adele2442
Experienced User
26 days ago

What ever you have done has completely fixed it. There were no errors at all - so thank you very much.

 

I'm going to grab you whilst I can on another issue, I have only ever been able to drag and drop into the in tray, I have never been able to drag into the the attachments section of a transaction, yet my colleague can on his. Could this please see if this is a software bug also. Thank you so much

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