Hi Mauzy
Yes, change the serial number and upload. If you are using AR2016.4, you already have the latest .exe.
Don't confuse uploading with restoring, they are 2 very different processes. You need to upload, not restore.
Regards
Gavin
Just tried. It won't allow me to change the Serial number. It is greyed out. Apparently I have to contact support...Well that will be a few hours waiting on the phone!! :(
Hi Mauzy
Yes and then wait 2-3 days - or get in touch with MYOX Services, for a small fee they can change the serial number within hrs same day.
The reason the option is greyed out is usually because the serial number has at some stage been linked to an online service such as STP Phase 1 or Bank Feeds etc.
Regards
Gavin
yes it's been linked to Bank Feeds. Thanks for your help
