Forum Discussion

Mauzy's avatar
Mauzy
Experienced Cover User
1 month ago

Transitioning a previously offline file to online

Wanting to transition a currently offline data file to online (additional data file) I paid for a trial subscription, and I've been given a new Serial Number.  Should I just change the SN and upload...
Mauzy's avatar
Mauzy
Experienced Cover User
1 month ago

Just tried. It won't allow me to change the Serial number. It is greyed out. Apparently I have to contact support...Well that will be a few hours waiting on the phone!! :(

gavin12345's avatar
gavin12345
Ultimate User
30 days ago

Hi Mauzy​ 

Yes and then wait 2-3 days - or get in touch with MYOX Services, for a small fee they can change the serial number within hrs same day.

 

The reason the option is greyed out is usually because the serial number has at some stage been linked to an online service such as STP Phase 1 or Bank Feeds etc.

 

Regards

Gavin

 

  • Mauzy's avatar
    Mauzy
    Experienced Cover User
    30 days ago

    yes it's been linked to Bank Feeds. Thanks for your help

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home