Forum Discussion

Experienced Cover User

1 month ago

Transitioning a previously offline file to online

Wanting to transition a currently offline data file to online (additional data file) I paid for a trial subscription, and I've been given a new Serial Number. Should I just change the SN and upload...

gavin12345

Ultimate User

1 month ago

Hi Mauzy

Yes and then wait 2-3 days - or get in touch with MYOX Services, for a small fee they can change the serial number within hrs same day.

The reason the option is greyed out is usually because the serial number has at some stage been linked to an online service such as STP Phase 1 or Bank Feeds etc.

Regards

Gavin