Hi all, a note to let you know that we have updated our help information to make it clearer for customers to understand the process of moving their file online.
Particularly, the step around updating your serial number in product seems to catch a few people.
Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place.
We will update the help again with the process for going online after the 17th (once the change has gone through)
I have been on hold now for just over an hour as when I logged on to MYOB last week, I discovered I had two files/accounts. One was linked to MYOB Atlas in 2020. Only 7 numbers. I have been online only for many years; update version is now 2026.4.1.14. I only use this for inventory and customer invoices. I will go and look at Mike's link, but every time I try an update it says I am offline (no I'm not) and I don't have a product! UPDATE... After 3 hours I got hold of a guy who offered me a good deal on MYOB for 24 months. I was put on hold while he organised the ?link? Anyway, he asked for my serial number, and I gave it to him...as stated on the MOYOB disc, and the program.... he said there seems to be a mistake, and was transferring me to a techincian....an hour after that...disconnected! Not much service. IS there a class action about, enroll me.
