Forum Discussion

Adele2442's avatar
Adele2442
Experienced User
29 days ago
Solved

Unable to export items make changes & then import - Urgent please.

Really struggling with exporting and then importing items. For test purposes I only make ONE change to a price of an item on CSV and then import back with just the one change. It will not do it for love nor money, MYOB live chat informed me it was an error on my software and to try web browser. Neither work please help.

 

FROM DESK TOP: I am exporting our items using the tabs selection and then selecting all the fields (as we use price levels)

Exports fine, I make 1 change to the price of an item and export back. The majority of the faults is Error 4077 - You have sales for this item. This is when MYOB live chat advisor told me there must be an error in the software as it should do this. Advised to try again through web version.

 

FROM WEB VERSION: This does not allow me to export the price levels. So as I cant export the data I need, I revert to exporting from desk top and decide to import via web browser. All is going well and once uploaded it doesn't show hardly any errors so I think I have cracked it (see image) - I press "next" and I get a message saying it couldn't be imported due to column errors!!! (see image)

 

I don't change anything from it being exported to imported except I change a price on an item from $0 to $10 that is all I change. It maybe that I am unable to export from the desktop and import to the web. 

 

Can someone please do a software check on our desktop version to see if there are any fixable errors please.

 

12873 and serial number ending in 3960

 

Thank you :)

 

 

  • Genreve_S's avatar
    Genreve_S
    29 days ago

    Hi Adele2442, 

     

    Thanks for running through how you’re exporting and importing from both the desktop and the browser.

    That “Error 4077 – You have sales for this item” is usually caused by an issue with the price levels in the background. I’ve run a repair script over the file linked to this email address, so please close and reopen AccountRight, then try your import again. The error should now be cleared.

    If you’re still seeing the error after that, the next step is to get in touch with our support team so we can dig in further. You can:

    • Log a support request from the My Account page, or
    • jump onto live chat via MOCA, our virtual assistant, on the MYOB Support site.


    Regards,
    Genreve 

2 Replies

  • Adele2442's avatar
    Adele2442
    Experienced User
    26 days ago

    What ever you have done has completely fixed it. There were no errors at all - so thank you very much.

     

    I'm going to grab you whilst I can on another issue, I have only ever been able to drag and drop into the in tray, I have never been able to drag into the the attachments section of a transaction, yet my colleague can on his. Could this please see if this is a software bug also. Thank you so much

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    29 days ago

    Hi Adele2442, 

     

    Thanks for running through how you’re exporting and importing from both the desktop and the browser.

    That “Error 4077 – You have sales for this item” is usually caused by an issue with the price levels in the background. I’ve run a repair script over the file linked to this email address, so please close and reopen AccountRight, then try your import again. The error should now be cleared.

    If you’re still seeing the error after that, the next step is to get in touch with our support team so we can dig in further. You can:

    • Log a support request from the My Account page, or
    • jump onto live chat via MOCA, our virtual assistant, on the MYOB Support site.


    Regards,
    Genreve 

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