Subscription cancellation

Hi KristikMUA​ - I brought this up my chat messages with you, but if you’d like this reviewed & resolved, I’d strongly encourage you to raise it with the MYOB Feedback & Resolutions team using the email I provided. They’re best placed to take a closer look and assess things from there.

That email is VERY deceitful! I found it in my spam AFTER I was told I can’t cancel my subscription until 2027. That email is FULL of app features and at the very bottom in small font after you’ve scrolled 10 times, it then says FYI it’s gonna renew. After seeing all these people with the same canceling issue, clearly you need to stop doing that and just send a direct email “YOUR SUBSCRIPTION IS ABOUT TO RENEW” like every other business does. It’s a bit of a scam if I’m honest. 

Going through the same thing except I haven’t even paid it! Tried calling, requested callbacks, nothing! Takes them days to respond by email. They tell me they needed 10 days notice before the new subscription, and my account will be closed in 2027! I HAVENT EVEN PAID THE SUBSCRIPTION! So now they are trying to force me to pay for it. I refuse. Now I’m getting reminder emails that they tried to take the money and will try and take again in 48 hours. 

I found their so called ‘reminder’ email in my spam and they fill it with all app features and at the very bottom, in small font after 10 scrolls, mention that your account is due for renewal. Most HONEST businesses, send reminder emails with the subject line as YOUR SUBSCRIPTION WILL BE RENEWED SOON. 

Hey jillbayno​ you would have received a notice that your Solo subscription was receiving its first anniversary in the last few days of January. In addition to talking about the great ways Solo can continue to help you with your work-work, it included information on how to check on your subscription in MyAccount

Hey Inject​ we've passed along a message to the team that you've posted here. 

Hi Danielle

I have still not received a reply,

Is there anyway you can get them to respond please 🙏 

Same here, they said they sent me a renewal advice last January but i didnt get any.  I called up last Monday, got rejected on Tueaday.  Havent used the app at all i raised my case the same day (tuesday), and today again it'a a no.  They wont cancel the full year subscription of $96.66.

Hey Inject​ looks like you're already chatting with our Cancellation crew — their last message to you was on 9 March. They're the ones who've got you covered here, so keep that convo going with them! 👊

I am still waiting on a reply and would like this resolved shortly as I don't want to waste any more time on this matter 

Hi Inject​ 

I completely understand how frustrating this situation must be for you, and I want to assure you that we are taking your concerns and feedback to heart. I see that you have already contacted our cancellation team via email, which is a great first step. To ensure we address your issue thoroughly, I will be following up with you personally in a separate email.

Please keep an eye on your email inbox shortly, and know that we are here to help you every step of the way.