14/04 Bank Feed delays ANZ (AU) and Bank of Sydney

HI Migrationexpert​ , we still have no known delay for BNZ and there are (currently) no other complaints on the community forum for delays. It will definitely be best to have your individual situation looked at by support. You can call or chat if you want urgent help rather than waiting for your case. Find all the options at myob.com/contactus

DamoCoz​ I couldnt agree more.  Empty promises, well meaning but ultimately useless support line and no action!  Endless apologies and increases in fees.  What are we paying for?  

Mike the BNZ bank feed is not coming through as of 19 May.  There is no issue on BNZ's side and I have created a ticket with support but as always the promised email has not arrived and the issue is not fixed.  What is the next step here??  

Hi DamoCoz​,
The TL:DR is that each bank is required to send a massive file of transactions for all of there customers who have bank feeds enabled with MYOB.
This file then needs to be processed and the transaction data triaged and sent through to customers files.
There have been 1 or 2 rare instances where delays have occured because of MYOB systems, in most cases, the banks do not send their data through to us which causes delays.

The good news is that open banking is coming this year, you can connect your bank account for real time updates once this is available.
Read more about open banking here

Hello "Mike"-apart from all the standard excuses, why the hell are the bank feeds such a problem to get immediately?-we did not ask for this-it is compulsory, so should be very basic and simple by now-as a micro business, the continued increase in cost & issues at the same time are very frustrating-please don't "apologise"-does not help at all.

Really disappointed in the continued issues.

Hi tbaalham​ - really appreciate that you have checked the frequency details first.

**Edited response**
If you have transactions from the 15th this would align with the data frequency for ANZ
Tues to Sat are the delivery days, and these are always for the previous days transactions.

So the bank feeds on Saturday 16th, were the transactions from Friday 15th.
Then todays bankfeeds on Tuesday, will cover the Sat/Sun/Mon transactions.

There is no notification about delays for ANZ today yet, so I would expect this all to update soon for you

No ANZ feed since 15/05 (Fri). ANZ frequency is Tue -> Sat, so the feed is definitely broken. No connection errors from software, just no transactions...

Hi TH140,

Thanks for flagging this. It does look like there may have been a delay affecting some Westpac bank feeds around that time. It’s also worth refreshing the feed by going to Banking > Bank Feeds and clicking Get Bank Transactions. 

Bank feeds can sometimes also come through a little later depending on the bank’s delivery timing, so I’d suggest keeping an eye on it over the next business day. If it still hasn’t updated after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can check the affected feed more closely for you.

Regards,

Sai

Hi Kirra27,

If you’re with CBA or NAB, there aren’t any reported bank feed delays for those banks right now. A handy place to keep an eye on things is the bank feed frequency post, as that shows how feeds normally land. It’s also worth keeping in mind that the time your data arrives can shift a bit from day to day. That depends on things like when we receive the file from the bank and how large that day’s file is, so some days it can land earlier and some days a little later. Best bet is to allow a full business day for the transactions to appear before raising a support ticket or posting for an update.

Cheers,

Doreen

Our Bank Feed from Westpac has not updated since Saturday 9 May.  Is there a known problem with Westpac bank feeds?