Forum Discussion

catherine10's avatar
catherine10
Member
12 days ago

CoA Bal. error

Hi all,

 

I'm looking for a solution to this:

I created an account with a zero opening balance. Loaded in some transactions, realised I didn't need the account, and deleted all the transactions back out.

 

The Chart of Accounts says the balance is $32,380 and this figure contributes to the balance of the header account above. The balance sheet, general ledger and banking reconciliation screen all say $0.00 balance and no transactions. I've attached a picture of the bank rec screen showing there is no transactions on an account never reconciled and I reconfirmed an opening balance of $0. What's more perplexing is the value of $32,380 cannot be reached from the transactions I ever put through the account.

 

I need to be able to delete this category from the CoA.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 days ago

    Hi catherine10,

     

    Thanks for the screenshot and details of the situation. If the Chart of Accounts is showing $32,380, but the Balance Sheet, General Ledger, and bank rec screen all show $0 with no transactions, then something doesn’t line up in the file. It looks more like the file is out of sync than a normal transaction you can clear yourself. Since the account still looks like it has a balance, it won’t let you delete it from the CoA yet. The best next step is to reach out to our team so they can check what’s sitting behind that account balance and help get it cleared. Once that hidden balance is sorted, you should be able to delete the category. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home