Forum Discussion

sharynne's avatar
sharynne
29 days ago

Payment not appearing in Reconciliation

A contractor payment is visible in Debits and Credits, and Find Transactions, but does not show in the Bank Reconciliation (not using Bank Feed), so the account will not reconcile.

The missing transaction is for Dylan Heeman.

 

 

 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    27 days ago

    Hi sharynne,

     

    Thanks for the screenshot provided. If you can't see a transaction in the reconciliation window, try this:

     

    • Go to Banking >> Find Transaction >> Debits and Credits and use the filters to locate the transaction. Make sure the date and account are correct.                        
    • If everything looks right, run the bank reconciliation report for that account and period. Customize the report to show the Reconciled Date Column. If the transaction has a reconciled date, it means it has already been reconciled.

     

    For more information, check out this link about working with bank transactions.

     

     

    Regards,

    Shella

    • sharynne's avatar
      sharynne
      27 days ago

      Hi Shella

       

      Thank you for this. I can now see the transaction in the bank reconciliation report. I have a Reconciled Date Column but that transaction does not have a reconciled date.

       

      Regards

       

      Sharynne

       

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        26 days ago

        Hi sharynne,

         

        The absence of a reconciled date for that transaction could indicate that it hasn't been fully reconciled yet. You will need to double-check the reconciliation process to ensure everything is completed correctly. I would recommend undoing the reconciliation process then doing it again to include the specific transaction. See this link for detailed instructions.

         

         

        Cheers,

        Shella

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