V18 Confirmation Blocked for Accountants
It looks like after atttempts at Blocking users via the Confirmation route, MYOB is now blocking accountants from reviewing V18 files in an effort to get accountants to force clients to upgrade. ...
Forum Discussion
Hi AlistairB,
Thanks for your post.
Did you receive any error messages when accessing v18 files? If so, kindly provide us with a screenshot and more information describing the issue you're experiencing when viewing the files. This will help us a lot in assisting you further. Make sure to remove any sensitive information before posting in the Forum.
We're looking forward to your response.
Best regards,
Doreen
So from this thread and my recent experience in trying to enter data for my new company, it seems that I can create the company, enter the data and once I exit, or possibly even the next day, its read only? And that my accountant wont be happy either? If so, what product should I be upgrading to as I prefer off line usage and I only have the 2 small companies with no payroll.
Hi CarolD,
You should be able to open the newly created company file, but this depends on your subscription. Our support team will need to look into your account further to determine the cause of any issues you might be experiencing. Please reach out to our support team to review your account. You can connect with our live chat agent via the virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
Thanks for your prompt response. Whilst I have a login the system shows that I have no product. Without a product to select, I cannot access live chat or lodge a support ticket because the Code that is displayed is not accepted. It sounds like Version 18 Accounting is out meaning I will need to look elsewhere for an affordable accounting platform. I was hoping to avoid having to get used to new software.
Hi CarolD
Are you trying to Register your file? If so, this is unnecessary for Perpetual Licences.You should only need to Activate the file.
The number of files you can have, depends upon what type of Licence you originally purchased. If you are allowed more than one file (default used to be 5 files), then you should be able to Activate your file when you open it after creating it.
If you only have a licence for one file, then you can choose the option to Activate the file later and you will have 90 days to use the file. This is no use if you need to continue using the file which by your description you do. In this case you may be stuck with a subscription web version for the new file.
Cheers
Liz
Hi Liz, thanks for your suggestion.. I purchased Accounting V18 which I've used for 6 entities already - I just checked that. Maybe I should delete old files that I no longer require? Is that do-able within the system? No my serial number is already registered and the main company that I set up decades ago functions perfectly fine. The issue is with a new company - maybe it is just 1 too many> I cannot activate as per the methods displayed within V18. I did call in May when I entered the first lot of data for the new company and was told that I took too long to activate it therefore its read only. So yesterday I started a new company file with slightly different name, and that went fine. I could select to activate later, then I re-entered the original data up to May then new data from then on. I mean it took most of the day to do that but that was the only option as I saved "all data". I entered the data to now, but I will need to keep going to year end. I'm trying to avoid having to change accounting software as I am getting too old to deal with new software. It sound like I will be ok for another 89 days then I would have to re-enter the data from 1/7/24. If 5 companies is the limit, how do I delete old companies?
Hi CarolD
Ah- thanks for the extra info. You need to re-use an old file rather than just delete these. The File ID is encoded within the file, so deleting these won't reset your history of creating files and the new file still won't activate as you've reached your limit. I take a copy of an unneeded file from a couple of years ago with minimal info and delete everything and then rollover to the current year and then enter transactions for the new business. You need to check all of your setup to make sure old business names don't go out on emails, etc but otherwise it works perfectly well. Unfortunately, this means you will have to enter data from 1/7/24 again but you should be good to go from hereon.
Cheers
Liz
