Forum Discussion

Experienced Cover User

5 months ago

Solved

Bank Reconciliation Scrolling

Hello

This Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BACK TO THE TOP and it is VERY VERY annoying! I then have to scroll all the way BACK to the bottom to keep reconciling EVERY SINGLE TIME.

Why has this been changed? you used to scroll, match you transaction, tick the box scroll etc. This is very frustrating and has the potential for transactions to be missed, takes 5 times as long to reconcile bank accounts. Change it back!

TheCoolShop
4 months ago
it is fixed everyone!
I reconciled 2 accounts yesterday in 5 minutes. IT IS FIXED> :)

73 Replies

TheCoolShop
Experienced Cover User
5 months ago
I know right, I have 5 more accounts to reconcile, normally it takes me less than 1 day to do them all but I have literally only finished doing 2 and its 11.40am and i started at 7am!
DKSSolicitors
Contributing User
5 months ago
Mine is doing the same. It is so frustrating, hopefully it will be fixed sooner rather that later. :(
Doreen_P
MYOB Moderator
5 months ago
Hey TheCoolShop,

Thanks for explaining how the screen jumping back to the top is slowing things down when you’re reconciling lots of transactions. There haven’t been any reported issues with auto‑scrolling, but using the Not matched filter can help keep only the transactions that still need action in view. You can also reach out to our team and they can check why the bank transactions screen is scrolling automatically for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen