I have reconciled my clents Bank Reconciliation up to March 4th. I am now trying to reconcile to March 31st. I put in the date that I had previously reconciled to as my client was experiencing some issues with his file. If I but in the bank statement balance as at March 4th it no longer balances. Why would this be the case?
Hi MJ19153,
Thanks for sharing your recon issue completely. That usually points to the bank rec history having changed, and a future-dated bank reconciliation is often the cause.
A quick thing to try is:
Then go back and try reconciling March again.
If it’s still not balancing after that, there may be a transaction that’s been changed, deleted, or recorded to the wrong account`. If that doesn't fix the reconciliation amount, I recommend reaching out our support team so they can look into it deeper. You can either create a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
