Constant bank feed error message

Hi MJ7, 

I’m sorry you’re having trouble accessing your bank transactions and Banking Hub, especially since this started after verification.

The error message you’re seeing is generic, so it’s difficult to identify the cause from the message alone. I recommend logging out, closing your browser, then trying again using another browser or a private/incognito window. You can also check our Bank Feed Updates page.

If it still doesn’t work, it's best to reach out to our support team so the bank feed and Banking Hub can be checked.

Regards,
Genreve

Thanks Genreve.  I've tried your tips above but to no avail.  My bank feed and bank hub are still showing error messages and something has gone wrong since MYOB has verified my business last Friday. 

No one answers the Live Chat and I gave up after 40 minutes of being put on hold to the call center yesterday. 

I have lodged a job with the Support Team and am desperately hoping it gets resolved ASAP as I can't run my business effectively when the Bank feeds and Business Transactions are not working.  

Really frustrating seeing as you pay so much money for this software.

Thanks

Hi MJ7,

Thanks for letting us know you tried the workaround Genreve provided, but it didn’t do the trick. That’s a pretty rough go, especially after spending all that time waiting for support. We’ve followed up your support request with the team handling it and asked them to take another look. Please keep an eye on your email for any updates from them.

Cheers,

Doreen