Electronic Payroll not visible in Reconcile Accounts

Question

Good afternoon,&nbsp;I am a relatively new user to the online version of AccountRight - I previously used the desktop version for many years.&nbsp;&nbsp;I have been successfully processing pay runs, preparing electronic payments and reconciling these transactions until just recently.&nbsp;I have one payroll for the first week of September that I can see has been entered as a pay run, a tick next to bank file, and a tick for pay slip emailed to the employee. I am quite sure I prepared the electronic payment, as there is nothing in that tab for me to process for the week in question.&nbsp;My issue is that this payroll is not listed in my reconcile accounts. I pay the employee manually from our company bank account.&nbsp;I have checked the payroll register, activity and summary reports which reveal that for the month of September, only 3 of the 4 payrolls are included. One is missing.&nbsp;Does this mean that the electronic payment was not processed? If so, why is it not visible to be processed, as it is always there to be processed after a pay run has been entered.&nbsp;Thank you in advance for some help to resolve this issue.&nbsp;Regards,Pauletta

princess_r · Answer

Hi Accesstech,
&nbsp;
Welcome to MYOB Business. Shifting from desktop to the browser can feel a little different, but you’re doing all the right things so far. If a pay run isn’t showing in Reconcile Account, double-check your settings and date range. Make sure the transactions aren’t already ticked in the reconciliation window. Also confirm you’re filtering by the actual payment date. If it still doesn’t show up, you can recreate the bank file, just don’t upload it to your bank.
&nbsp;
Since you’ve confirmed the bank file is ticked in the pay run window, that means you recorded an electronic payment, which is why it won’t appear in the Prepare Electronic window. And remember, payroll reports use the payment date (not the pay period), so make sure you enter the payment date when you generate your reports.
&nbsp;
Cheers,
Princess

accesstech · Answer

Hi Princess,&nbsp;Thanks for your quick response.&nbsp; Sorry but as a "newby" I am a bit unsure of what exactly I need to do to resolve this. If I am understanding you correctly, I need to recreate the bank file. I clicked on the link and read the information, but I still don't understand the steps to recreate this payroll bank file.&nbsp;Could you perhaps step it out for me?&nbsp;Many thanks,Pauletta

doreen_p · Answer

Hey Accesstech,
&nbsp;
Thanks for having a go at the guide and being new to this is totally fine. To step it out clearly and get you sorted in real time, you can reach out to our team so they can walk you through with recreating your payroll bank file together. When you’re ready, make sure to contact them on Live Chat via our virtual assistant, MOCA.
&nbsp;
Cheers,
Doreen

Forum Discussion

Electronic Payroll not visible in Reconcile Accounts

3 Replies

Looking for something else?

Related content

Electronic clearing not reconciling

Electronic clearing not showing in Reconcile Accounts

Reconciling an unrecognised electronic payment

Past Reconciled account

Electronic clearing account

Customising Reconcile Accounts

Electronic clearing account - old transaction

Reconciling Undeposited Funds Account