Forum Discussion

Vikki1's avatar
Vikki1
Experienced User
10 months ago

Help/Contact MYOB

Hi   Does anyone know how I can contact a human at MYOB to get some answers about errors on a bank rule?   thanks  
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Vikki1, 

     

    Thank you for your prompt response and for providing the screenshot. It's been very helpful in understanding the issue you're facing.

     

    From what I can gather, the error message in the screenshot suggests that there might be extra space characters in some of the text boxes. A good step to resolve this would be to clear out and retype the characters in each box, ensuring there are no extra characters or spaces.

     

    Please let us know how this goes. We're here to provide further assistance if needed.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

     

Vikki1's avatar
Vikki1
Experienced User

Hi

 

Whenever I try to set up a bank rule (since switching to business from essentials), it is giving me the error message as attached, what does it mean, and which field is it referring to?

 

Vikki

Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi Vikki1, 

 

Thank you for your prompt response and for providing the screenshot. It's been very helpful in understanding the issue you're facing.

 

From what I can gather, the error message in the screenshot suggests that there might be extra space characters in some of the text boxes. A good step to resolve this would be to clear out and retype the characters in each box, ensuring there are no extra characters or spaces.

 

Please let us know how this goes. We're here to provide further assistance if needed.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

 

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