Incorrectly auto matched bank transactions
I have 2 bank transactions that have automatically allocated to bills incorrectly. When I click unmatch the transaction shows its not allocated but these bills are still marked as paid. Is there a...
Forum Discussion
Hi Kristy_c,
Welcome to the Community Forum!
Dealing with errors while matching bank transactions can be a bit of a hassle. If you find that transactions were automatically matched to the wrong bills, you’ll need to unmatch them, which you’ve already done. These transactions will now show as not allocated. However, if the bills are still marked as paid, you’ll need to manually delete the payment from each bill. This step is necessary to ensure the bills are no longer marked as paid and can be correctly matched with the right payment.
For the error when allocating multiple bills, I found a thread that might offer a solution similar to your issue. If you need more help with matching your transactions, I recommend reaching out directly to our support team for more assistance.
Cheers,
Princess
