PAYBY payment sitting in Unallocated transactions

Hi obz,

Currently, you can't delete the transaction. You'll need to unallocate the automatched transaction and then allocate it again. If the error still occur, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Earl_HD​ , I have the say issue as obz.  Could you please explain the steps to "unallocate the automatched transaction"

Hey, I'm pretty sure I went to the invoice. Down at the bottom, there will be a CRxxxxx number you can click on. Then, on the payment page you get taken to, you delete the payment. 
Then, in unallocated transactions, you allocate the payment to the invoice, since it now shows as unpaid.

Hope I remembered that correctly. 

Hi FW5,

Thanks for reaching out. To unallocate an automatically matched bank transaction, open the matched transaction and select Unmatch or Unallocate. You can also follow this guide for more information about working with bank transactions. If you need one-on-one help, our support team will be happy to assist. You can contact them through any of the support options on our Contact page.

Cheers,

Princess

Hi obz, thanks for reply.   That is what I tried but then I receive the error message you mentioned. 

unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced. 

Hi Princess_R, thanks for reply.  Ok. That will not work in this situation.  I have two invoices that were raised and one payment that was made.  The invoices have "CR " payment that has been allocated and so are showns as paid.  But the payment is unallocated in Banking Transactions. 

Hi FW5,

Thanks for the update. What you’re seeing is generally expected with online invoice payments. When a customer pays online, the payment is first recorded automatically to Undeposited Funds. Once the funds settle, MYOB creates a bank deposit transaction in your transaction account. In this case, it looks like the bank deposit transaction wasn’t created successfully. Because the payment is linked to this process, it usually can’t be edited or deleted directly, which is why you’re seeing the error message.

In MYOB Business, you can try recategorising the payment to the correct account if the transaction is editable:

• Go to Sales > Invoices
• Open the affected invoice
• In the activity history, click the payment
• If the payment can be edited, change the Bank account to the correct account and save

Alternatively, you can try these steps:

• Go to Banking and select Bank transactions
• Click the drop-down arrow for the transaction
• Click Select category
• Under Category, select the correct main income or bank account
• Verify the amount
• Click Save

For further assistance, please get in touch with our Support team using any of the contact options on our Contact page.

Cheers,

Princess