Something went wrong error

I've done that...and been on the phone for over 3 hours across 2 days...only to be told "developers are looking into it but cannot provide an ETA of fix"

Given this is a wide spread issue anytime there are "too many" transactions in the system that have not been reconciled, it would be prudent for the system to alert the user to this fact BEFORE it all goes pear shaped. 

If your system cannot handle more than "x" transactions, create a "must do warning" before the account reaches "x" transactions.

Hi magyarkuki,

That's definitely not the experience we want you to have, especially after being told you'd get a call back. I've had a look on our end and I can't see any active or existing case linked to your account for this issue, which usually means it didn't quite get logged properly or hasn't come through to the right queue. Best next step would be to jump back in touch with our support team so we can get this properly raised and sorted for you.

Regards,

Sai 

I did that...told I'd be called back on Friday and issue would be resolved. 

Obviously I didn't get called back nor does anything work.

Hi magyarkuki,

If it’s still erroring out even on a single transaction, that’s definitely something we need to peek at behind the scenes. Best move is to reach out to our team so they can check what’s actually causing the error and get it sorted so you can run the reconciliation report you need. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

This option is more help than MYOB has been able to provide...unfortunately, it still doesn't work for us...even if we try to batch or do a single transaction. 

Still errors out.

Our transactions are matched...just not "reconciled". We need to pull a reconciliation report for someone and can't do it because of this error. 

Hi Robert_,

I’m really sorry you’ve been dealing with this for so long, especially across multiple features. Definitely not the kind of experience I’d like you to have. Here in the Community, we usually start with troubleshooting and workarounds to figure out what’s causing the problem, and if that doesn’t fix it, that’s when we suggest reaching out to support.

Since you’ve already logged a ticket, I’d like to help get this resolved as quickly as possible. I’ll send you a private message to grab a few more details, please check your inbox and we’ll continue the conversation there.

Cheers,

Princess

Our support ticket has gone unanswered for almost a month regarding this issue. Terrible service from MYOB. 

Hi Princess

This issue is endemic across all MYOB applications. I haven't been able to see Purchasing Bills screen enquiries for the last 6 months (last major upgrade?)  same issue "something went wrong"

Like your very resourceful and loyal users above I use a workaround to manage this..its not very efficient don't you think?

It's not very professional to offers tweaks and workarounds to help get around a major problem with your company's inability to solve this for the whole MYOB community across every application and also the default message to log problems with a support ticket when it's all too hard

To be frank this is not far behind a "denial of service" attack but in this case the enemy is within

Regards from a very frustrated user 

Hi MareeECBBS,

Thanks for sending the screenshot through. A week is definitely a long time to have to put up with this. If you’re getting that "Something went wrong" error when creating new invoices, one thing you can try is shortening the text in the description field to see if that clears things up. If that doesn’t do the trick, you can still work around it by clicking into each tax field and confirming it.

If it’s still not working after that, the best next step is to reach out to our team via live chat through our virtual assistant MOCA, or log a support ticket via My Account. Someone from the team will jump in and help you get back up and running as soon as possible.

Cheers,

Princess

Have the same error message [Something went wrong] when trying to create Invoices... Error has been happening for the last week now. Screenshot included.