After I have logged into my MYOB account the dashboard briefly appears then a message appears 'Are you still there?' Sign back into your account to continue working. I then click on the link and the same message appears and i cannot get into my account. Any suggestions? Thanks
Hi artland,
It’s definitely a hassle when that "Are you still there" keeps coming back. It’s often caused by your browser session, cache, or cookies.
To start, close all MYOB tabs and browser windows, then open a private or incognito window and go directly to app.myob.com instead of using an old bookmark. If you’re able to sign in, clear your browser data and cookies in your usual browser, then close and reopen it. It’s also worth checking that your device’s date and time are set to update automatically. If the issue continues, try another browser or device, or get in touch with our support team using one of the options on our Contact page so they can look into it further.
Cheers,
Princess
I have tried all the suggestions listed above and now another month has passed and I still cannot log into my account to cancel subscription. Our business has been closed for 3 years and whilst we did need to keep the subscription for taxation purposes we do not need it now. I can see all the other comments on how difficult it is to cancel subscription and do not have the time to be on hold waiting for a reply. I have updated email addresses but to view my account they are referring to the old email which is no longer active. Please advise the most convenient and easy way to cancel subscription without having to be placed on hold when I call. The other option I can see other people are doing is cancelling the payments with the bank which is ludicrous but that is what I will have to resort to unless I get a reasonable response from MYOB. I would think making it so difficult to cancel a subscription would be unethical. Please provide a response asap.
Hi artland,
I’m sorry to hear you've been trying to cancel the subscription for so long, especially after being unable to access your account.
As your main request is to cancel, continuing to troubleshoot the sign-in message won’t resolve this. Please contact MYOB Support by phone so the team can verify the account and process the cancellation. I understand being on phone takes a lot of time, but rest assured they are the team to handle your cancellation concern.
Regards,
Genreve
