Hi sdjfh23908h,
Sorry you’ve had to spend so much time chasing this. When it comes to cancelling a subscription, it’s only via phone through our support team so they can help make sure it’s handled securely and correctly. The good news is your support request has already been checked and your subscription has now been cancelled.
Cheers,
Doreen
Hi Doreen,
"Making sure its handled securely and correctly" - this is exactly what an automated backend process done with the click of a button from the portal would provide. This is how 99.9% of SaaS products operate. What a nothing excuse that reply is.
As a clarification, my subscription was cancelled only because I spent the entire day calling back, which completely wasted my day and affected my work. The lady who called back the first time told me that I would get a confirmation email that it is cancelled after I hang up the phone - which I did not, and had to spend 3 more hours to get back in touch with someone again to find out what was going on.
After speaking to the second person (because the first person did not do their job properly) they were able to instantly cancel my membership only after I threatened to take them to Fair Trading for misleading business practices. So it isn't "handled correctly and securely", its handled very poorly and unecessarily, AND can be done on the spot if the customer service person wishes to.
Saying this is good news is completely hiding the fact that I had to waste my entire day chasing up people who didn't do their job properly and if i didn't it likely still would not be done. It is clear from the other comment that this is not an isolated scenario. Steer clear of this extremely poor support service
