Forum Discussion

sdjfh23908h's avatar
sdjfh23908h
Member
24 days ago

BEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period

When trying to cancel through the portal, the only available path is to call the number, however after multiple calls, a lot of my time wasted on hold and a request for callback I have still not been...
JuanR's avatar
JuanR
Member
1 day ago

How can I cancel my subscription?  I have been on the phone for over 2 hours now.  I'm worried that if I get cut off I will need to spend another few hours trying to cancel again.

Why is it so dificult to cancel?  If I have all the information and I try to cancel when I'm actually logged into my MYOB portal.  

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 day ago

Hi JuanR,

 

I can see why you’d feel this way after spending that much time trying to get this sorted.

 

Our wait times have been longer than usual, and our cancellations team is currently helping customers on the phone lines, so I understand why this hasn’t been a good experience.

 

Regards,

Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home