I'm trying to cancel my subscription from last week. The subscription doesn't show against my account for me to cancel. I've been on hold for 3 hours and wished I saw everyone else's experience prior to putting my credit card details for a 14 day free trial.
No wonder everyone uses and moves to Xero...
Hi StevenHalo,
Sorry you had to spend three hours in the hold-music wilderness. We’ve checked your account and can see that one of our support team members has already helped with the cancellation. It’s scheduled to take effect on 19 October 2026, so that’s one less thing hanging over you.
Cheers,
Doreen
