Forum Discussion

sdjfh23908h's avatar
sdjfh23908h
Member
4 months ago

BEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period

When trying to cancel through the portal, the only available path is to call the number, however after multiple calls, a lot of my time wasted on hold and a request for callback I have still not been able to cancel my subscription. 

 

You can't even raise a cancellation request via the support form - it just disables the forms and tells you to call the number. 

 

This is unnecessarily difficult - if you have the technical means to build accounting software then omitting the ability to cancel a subscription automatically via the portal is by design. 

 

11 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi sdjfh23908h,

     

    Sorry you’ve had to spend so much time chasing this. When it comes to cancelling a subscription, it’s only via phone through our support team so they can help make sure it’s handled securely and correctly. The good news is your support request has already been checked and your subscription has now been cancelled.

     

    Cheers,

    Doreen

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