Cancellation of MYOB Subscriptions
Why is it so hard to get help from MYOB??? I wish to cancel my subscriptions with MYOB effective immediately please. I have called the phone number to cancel (Tel: 1300 940 281) as well as tried Tel...
Forum Discussion
Hi JemmaT,
I can see you’ve spent a lot of time trying to get this sorted, and I understand why you’re upset.
Just to set expectations, forum moderators can’t arrange callbacks or contact customers directly by phone from the Community.
We’re only able to help within the Community channel here, so we can’t process subscription cancellations or file downgrades from the forum itself. If the steps already shared in this thread still aren’t working, the account support team will need to handle that request through the contact option already provided.
Our support team is working through a high volume of cases at the moment, and while wait times are still longer than usual, they are gradually coming down. In the meantime, we appreciate your patience.
Regards,
Genreve
What is the contact option though? I keep getting told I have to call and I can never get through or can’t be expected to wait hours on the phone.
appreciate that you can’t cancel but what is another option?
wait times have been hours for the weeks that I have been trying to sort this.
Hi JemmaT,
I get why calling isn’t ideal when the wait times have been that long. You can use Contact us - MYOB Support instead. Once you’re there, under Get help from our team, look for Support for MYOB Business (browser) and MYOB AccountRight (desktop), and you’ll find the other contact options available aside from phone support.
Regards,
Sai
