Forum Discussion

harpo's avatar
harpo
Contributing User
27 days ago

Duplicated busienss

As a student doing trial iI have accidently duplicated my business.Please advise how I can delete one on the businesses
  • Earl_HD's avatar
    Earl_HD
    14 days ago

    Hi harpo,

    The other reason that might be causing this issue could be related to the way the template is set up. Please check the template and change it to "Services and Items." You can refer to the screenshot attached for guidance.



    Regards,
    Earl

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi harpo,

 

If you accidentally duplicate your business, you can cancel it from the MyAccount window. Make sure to check the serial numbers of both businesses to avoid cancelling the wrong one.

 

Feel free to create a new thread if you need any other help.

 

Thanks,

Genreve

harpo's avatar
harpo
Contributing User
26 days ago

Hello, Thank you for response. I cannot see where in my Account to delete one account.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    26 days ago

    Hi harpo,

     

    To cancel your account, you'll need to click on "Manage Product" and then click on "Cancel Subscription." For more information, check out this link. 

     

    Cheers,

    Princess

    • harpo's avatar
      harpo
      Contributing User
      26 days ago

      Hello,

       Thank you.Won't this stop all my businesses? I only want to delete the one that I have duplicated.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        26 days ago

        Hi harpo,

         

        If you cancel one of your trial accounts, it won't cancel all your accounts. Just make sure you're canceling the duplicate one. If you need further assistance on canceling your trial account, you can reach out to our support team directly. You can directly call them or use one of the various support options here. 

         

        Cheers,

        Princess

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