Invoice Activity Showing Future Reminders Despite Reminders Being Disabled

Hi,

I’ve noticed a recent change in the Invoice Activity view, which overall is a positive update — the additional detail and revised format aren’t an issue.

However, there is one concern I need clarity on before this becomes a problem.

The activity log is now showing future invoice reminders scheduled to be sent, even though:

Invoice reminders are disabled on my account

They have never been enabled

I’ve removed all optional reminders, leaving only the mandatory default reminder

Most of our invoices are prepaid, with the balance due immediately

Despite this, every invoice is still showing a future reminder as an upcoming activity.

My concern is not the display itself, but whether this indicates that reminders may actually be sent automatically, despite reminders being disabled in settings. I want to ensure that no reminder emails will be sent to customers unexpectedly.

Could you please confirm:

Whether these “future reminder” entries are purely informational and will not trigger emails, and

If there is a way to completely disable reminders, including the default reminder, so that no future reminder activity appears at all

At the moment, the settings indicate reminders are turned off, but the activity log suggests otherwise, which is confusing and potentially risky from a customer-communication perspective.

I’d appreciate clarification and guidance on how to fully suppress reminders so there’s no chance of them being sent.

Thank you,