Forum Discussion

Zappy's avatar
Zappy
Valued Cover User
8 months ago

Myob online payments report

Why do I need to use the desktop version of AccountRight to get access to the online payments report?

Ive just spent forty five minutes on the phone educating tech support who discovered the report is not available in the online version.

Had me searching for it and running all kinds of tests when it was never going to show up. 

The community moderator had sent me to it earlier and left this bit out.

 

Utterly baffling. 

 

Zappy 

 

2 Replies

  • Zappy's avatar
    Zappy
    Valued Cover User
    3 months ago

    Why didnt your staff know this? 

  • Hi Zappy​ - sorry to hear you've had the runaround with finding the online payments reports!

     

    If you're using online payments, you should definitely have access to the reports in both AccountRight and via a web browser. I've just tested this to confirm:

     

    Unless I've misunderstood your issue?

     

    I hope this helps!

     

    Adrian

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