Hi Can you please also help cancel my subscription? I have wasted endless hours on the phone waiting for someone to pick up and no one does. Honestly 5+ hours gone. i would like my subscription cancelled today so i do not get charged for the month of November. Please cancel ASAP. i simply refuse to believe that a cancellation cannot be processed online ...
Hi CancelSubPLZ,
I’m sorry to hear you’ve spent so long trying to get through, especially after waiting for more than five hours. I understand you’re hoping to cancel today and avoid being charged for November.
We can’t process the cancellation here, but the primary contact on the account can request it through our support team. If calling isn’t working for you, you can use the chat bubble on the cancellation help page and ask MOCA for help or you can also submit a support request through My Account.
Regards,
Sai
Hi Sai
I am the primary contact and i have just been using the chat bubble to cancel and the person on there said they could not cancel it .... and then asked me to wait for a phone call, of which they could not confirm when someone would call me. Edz (the person on the chat) said i could wait longer than 2 - 4 weeks for a call, of which by then i will have been billed multiple more months. Whether this is intentional on MYOB's part i don't know, but surely it should not be this difficult to cancel.
