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KazuyaSakurai's avatar
KazuyaSakurai
Member
12 days ago

Unable to cancel my MYOB subscription from overseas

I would like to cancel my MYOB subscription but I cannot reach your phone support from overseas.

When I click “Cancel subscription” in My Account, I only see a message telling me to call 1300 940 281 and use my Client ID. I have tried calling this number multiple times, but I have not been able to reach a support agent.

I also attempted to post my serial number in this community to request cancellation, but my discussion was automatically marked as spam, so I cannot share my serial number publicly here.

Could someone from MYOB please advise how customers outside Australia can request subscription cancellation, and how I can safely provide my Client ID and serial number to support (for example, via email or a secure contact form)?

Thank you in advance for your help.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 days ago

    Hi KazuyaSakurai,

     

    Thanks for reaching out, and I can see you’ve already made several attempts to get this sorted while overseas. We’ve seen your request to cancel the subscription, and I’ve followed this up with the relevant team for you. Someone will assist you with this as soon as an agent becomes available. For your security, please don’t share your Client ID or serial number publicly here in the Community. The team will let you know the safest way to provide any account details they need. In the meantime, please keep an eye on your email inbox, including your spam or junk folder, as that’s where they’ll contact you once they’re available to assist. Thanks for your patience. 

     

    Regards,

    Sai

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