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Quest_DND's avatar
Quest_DND
Contributing Cover User
1 year ago

A problem occurred with processing this super payment. Please refresh the browser, check the details and try again.

Unable to make super payment.  Receive the following "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."   Have refreshed browser, ...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi Quest_DND,

 

Thanks for sharing the full error message. If there's a red error or warning sign next to the employee when the error pops up, try hovering over it to see what needs fixing. If there's no error message, could you send me a private message with these details for further investigation?

 

  • Serial Number
  • Your full name and email address
  • Complete super fund details
  • A screenshot of the whole 'Super Payment' window (showing the unprocessed super payment)

 

I look forward to your response.

 

 

Kind regards,

Shella

Camdee's avatar
Camdee
Cover User
1 year ago

This has happened to me too - can you help please?

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi Camdee,

     

    The "problem occurred with processing this super payment" may require us to do some behind-the-scenes work to fix it. Since we need more information and have to make some changes on our end, it's best to reach out to our support team. You can contact them on live chat via the virtual assistant MOCA or raise a support ticket through myaccount.myob.com. They'll help you get this all sorted out in no time!

     

    Cheers,

    Princess

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