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Hi FairyHill,

Thanks for sharing the error details, that’s really helpful. This one will need support from our team, as it requires a fix on the back end. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Thanks Earl. I lodged a request on 19 June 2028 and I still have not had a response. It's been crickets.

Hi FairyHill,

I’m so sorry this has taken longer than expected and has been upsetting. The error you’re seeing needs a closer look at your Pay Super setup in the backend, which our support team will need to handle. I’ve followed up on your case, but with the current high volume of support requests and backlogs, I can’t give you an exact timeframe for when they’ll get back to you. What I can do is that I’ll keep monitoring your case and make sure it gets the attention it needs.

Cheers,

Princess