ATO report not matching with MYOB STP
One of the employee STP figures in ATO is not matching with wage report in MYOB. The employee changed from casual to permanent in mid year. Since the, only the payg has been corrrectly reported to AT...
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Hi Doreen,
Appreciate your reply. I have attached the reporting category..Please have a look if it is right. The employee was made base hourly previously then we changed to base salary as he became permanent. However, since then, only payg figure is update in ATO portal via STP. None of the wages is updated. I have tried with ATO as well but only solution they have was to submit an update event which I have done numerous times. So, your help would be hightly appreciated. Thank you.
Hi sagrthapa
Thanks for the update.
Kindly check the employee card file if the Salary wage pay item is the same to what you have attached on your reply. To check this, go to Payroll > Employees > Click the name of the employee > Payroll details > Salary and wages tab > Under allocated wage pay items, click Salary then check if it has an ATO reporting category. If you can confirm that there is a reporting category, kindly process a zero dollar pay run for this employee. Make sure that all pay items are zero. Once done, record and report it to the ATO. This is to ensure that the ATO will receive the update figures of your employee.
Also if you can send a screenshot of the reports through private message where we can see that the figures don't match.
Please let me know how it goes.
Best regards,
Doreen
