Forum Discussion

MonaMiller's avatar
MonaMiller
Contributing User
11 months ago
Solved

Bounce@apps.myob.com

We use AccountRight to process our payroll - I have an employee that is not receiving his emails for his payslips.  He has been to Bigpond to see if it is an issue at his end but he has been advised ...
  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi, MonaMiller 

     

    Thanks for your response. 

     

    We were able to check if the impacted email address was blacklisted and we're able to fix it. Kindly try to send the pay slips again to see if they will bounce back. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

Celia_B's avatar
Celia_B
MYOB Moderator
11 months ago

Hi MonaMiller,

 

Thank you for your post and welcome to the Community Forum.

 

In this matter, You need to check on the Payslip delivery method. When you go to the Print/Email Pay Slip>>To be Printed tab, then drill into any of the pay slips listed, there is a Pay Slip Delivery Status field located at the bottom. If it is set to be “Printed,” then the Payslip will not appear under the “To be emailed tab.  

 

You shall be able to change the delivery status method, click OK to save the changes then check the “To be emailed” tab again. If it is still not showing, click on Advanced Filters, de select the option “Unprinted or Unsent Pay Slip Only.  

 

If after following the instruction and it is still not working, you can provide me the email address so we can investigate. 

 

I hope this helps. If you need assistance with this, don't hesitate to post again. We're happy to help. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

  • MonaMiller's avatar
    MonaMiller
    Contributing User
    11 months ago

    The instructions still have not worked. - See below the email that has been received back from bounce@apps.myob.com

     

    Received 07:38 AM 28/08/23

    Sorry, email delivery was unsuccessful.
    Subject: From Acquired Awareness Traffic Management Pt
    Destination: shockerm@bigpond.com
    Sent: August 28th 2023, 7:42:17 am

    As mentioned before we need to get this fixed as we are not compliant with ATO/FWO requirements.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, MonaMiller 

       

      Thanks for your response. 

       

      We were able to check if the impacted email address was blacklisted and we're able to fix it. Kindly try to send the pay slips again to see if they will bounce back. Please let us know if you require any further assistance with this. We are happy to assist.

       

      Best regards,

      Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, MonaMiller 

       

      Were you able to send payslips already? Please let us know if you require any further assistance with this. We are delighted to assist you. 

       

      Best regards,

      Doreen

      • MonaMiller's avatar
        MonaMiller
        Contributing User
        11 months ago

        Thank you for fixing our email issue.  This was the first I had heard of a Blacklist in the MYOB - it may be  something that all users need to be aware of.

         

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