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PLSNT's avatar
PLSNT
Contributing Cover User
2 years ago
Solved

Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

I am trying to finalise payroll & this message is coming up

 

Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

 

 

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    HI PLSNT, 

     

    Thanks for your post and sorry to see that no one has replied to you  yet. Did you still need assistance with this ? If you're still getting the error message can you please attach a screenshot of the error and the window you're in so I can look into this. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    HI PLSNT, 

     

    Thanks for your post and sorry to see that no one has replied to you  yet. Did you still need assistance with this ? If you're still getting the error message can you please attach a screenshot of the error and the window you're in so I can look into this. 

    • PLSNT's avatar
      PLSNT
      Contributing Cover User
      2 years ago

      Hi Melisa

       

      Thanks for reaching out, i have fixed

       

      Regards Natalie

  • Loaders2810's avatar
    Loaders2810
    User
    2 years ago

    How did you fix this? I am having the same issue today and need to get my wages processed and paid today. 

     

    Cheers 

    • PLSNT's avatar
      PLSNT
      Contributing Cover User
      2 years ago

      Hi

       

      I was same, i had to fix that day, i found it was a change i made to an employee & after i changed it back & it finally worked

       

      I have had nothing but issues since the upgrade a year ago, i am looking into other payroll systems

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi Loaders2810, 

       

      Thanks for your post and welcome to the Community Forum ! Generally this error message occurs when a pay run has already been started,  saved & closed then something has been edited in the background by the client e.g. a timesheet or adding a pay item to the employee before resuming the saved pay run. 

       

      If you've made changes to a pay run after saving a pay run it is recommended to start a new pay run. 

       

      Do let me know how you go. 

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