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Stefanie1968's avatar
Stefanie1968
Member
1 year ago
Solved

Can't run my payrol

I just went to set up my payrol and i can't get past the first screen, i get this error message.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 75fd1969-de4e-4937-b07f-147efa8c8eed.

 

Does anyone know what this is and if not how do i actually speak to someone at MYOB about essentials payrol in NZ

  • Mike_MYOB's avatar
    Mike_MYOB
    1 year ago

    Our fix has been tested and released to the software now. You are all good to go.
    So sorry again for the delays today everyone and I hope you arent held up too much processing these payruns at the end of your day.
    Cheers, Mike

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  • lozziet's avatar
    lozziet
    Member
    1 year ago

    What's everyone planning on doing if it doesn't get resolved before end of day?

  • lozziet's avatar
    lozziet
    Member
    1 year ago

    Yeah, I think that'll be my plan too but I'm going to wait until the last possible moment. Murphy's Law I'll set up a payment and then the system will start working again.

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