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TrudiMBBSH's avatar
TrudiMBBSH
Trusted Cover User
22 days ago

Charges for Employees

For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee?  I have just been charged for $70 a...
TrudiMBBSH's avatar
TrudiMBBSH
Trusted Cover User
8 days ago

Thank you for your reply Doreen,

I have submitted a support case via My Account on 4 May 2026 and received an automated response with a case number: (Case #03059354).

 

And that is where it ends, no further reply in the last two weeks???

 

I would have hoped for a quicker response especially as we are fast approaching winter where I will be employing more people and it concerns me that some fault may appear then which so far doesn't seem apparent.  A lack of response for this long seems rather unprofessional really?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 days ago

    Hi TrudiMBBSH,

     

    Thanks for following up. I’m sorry for the delay in getting back to you. I understand you’re looking for an update on your case, especially with winter approaching and additional staffing needs coming up. I’ve now forwarded your case to the relevant team, and someone will assist you as soon as possible. We really do appreciate your patience, and I’m sorry again that this has taken longer than expected. 

     

    Regards,

    Sai

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