Country Code

Hi Vanessa9,

If you’re referring to the employee’s country of origin, you can select any other country for now to get through the setup, and then switch it back to Taiwan once the issue has been resolved. This one comes down to the wording difference between Taiwan and Taiwan, Province of China in our system versus the ATO’s, and it’s already on the radar of our dev team. It’d also be a good idea to create a support request via My Account so your account can be added to the list of affected users and you can be notified once it’s fixed.

Cheers,

Doreen

We have the same problem, except they are registered in Taiwan, Province of China and resides in Qld.

How do we fix this error?

Hi. The person's current address is set up as Australia. This is where the person resigns now. 

Hi NT2, 

Thanks for sending the screenshot again. I missed it the first time. Looks like the Tax window’s set up correctly. You can also double-check that the Profile tab on the employee card has the right country and postcode, as that affects the information sent too. 

Thanks,
Genreve

Hi Genreve, I am not really sure what do you want me to change in here:

Hi NT2, 

Thanks for the screenshot. Those two errors definitely need to be checked one by one.

CMN.ATO.GEN.XML03 This typically occurs when there’s some invalid information somewhere in your payroll. The best bet is to check out this thread to see what to look for and how to fix it.

On the other hand, the CMN.ATO.PAYEVNTEMP.000358 one happens if you’ve reported income as a Working Holiday Maker, Foreign Employment Income, or Inbound Assignees to Australia after 30/06/2020, but the origin country didn’t make it into the STP file. To sort it:

• Open the employee card.
• Make sure the Income Stream Type is one of the three above.
• In the WHM/foreign income section, set a non‑AU origin country (separate from their address).
• Save.
• Send an STP Update event or resubmit the pay.

Give us a yell if you get stuck, and we’ll help you through it.

Regards,
Genreve

Hi. We keep receiving the same error code from ATO, even though the employee card was set up properly and the country of origin was entered. Any clue how to fix it?

Hi LukeVeliJC,

Thanks for your post, and welcome to the Community Forum!

I apologize for the delayed response. If you could kindly reply with a screenshot of the error message you are receiving, it would greatly assist us in investigating and providing a solution for you.

Looking forward to your response.
Regards,
Earl

Hi LukeVeliJC 

What country and country code are you using?

Regards

Gavin