Country Code
We have working holiday maker employees and they have all been set up correctly in MYOB and their country code is selected also but STP still gives error on country code, I dont know what else I can ...
Forum Discussion
Hi Genreve, I am not really sure what do you want me to change in here:
Hi NT2,
Thanks for sending the screenshot again. I missed it the first time. Looks like the Tax window’s set up correctly. You can also double-check that the Profile tab on the employee card has the right country and postcode, as that affects the information sent too.
Thanks,
Genreve
Hi. The person's current address is set up as Australia. This is where the person resigns now.
We have the same problem, except they are registered in Taiwan, Province of China and resides in Qld.
How do we fix this error?
Hi Vanessa9,
If you’re referring to the employee’s country of origin, you can select any other country for now to get through the setup, and then switch it back to Taiwan once the issue has been resolved. This one comes down to the wording difference between Taiwan and Taiwan, Province of China in our system versus the ATO’s, and it’s already on the radar of our dev team. It’d also be a good idea to create a support request via My Account so your account can be added to the list of affected users and you can be notified once it’s fixed.
Cheers,
Doreen
