Dashboard and Superannuation owing figs wrong

Hi Genreve,

• I've checked transactions, and the Director's super is coded to 2-1496 which it's been forever and a day. I don't know why that was set up like that. No doubt a previous accountant in the past had a reason. Is this one reason why some of it is not showing as paid? So MYOB cannot be coded to pick that up in reports? But actually MYOB Dashboard, is not showing any super at all as being paid.
• Other payroll is all put to 2-1502 Employees super for all of the employees from at least 1 July 2024 (and beyond) but MYOB Dashboard is not picking that up as paid, either.
• The Report "Payroll Categories - Payroll Summary" from 1/7/2025 (not our opening balance date which is 1/7/2024) shows totals of Super similar to the dashboard amount owed. But 90% of that is PAID so the heading on the Dashboard of "Super Payable" - yes it roughly matches Financial years TOTAL super but most of it's paid. So it is NOT showing the OUTSTANDING BALANCE.
• Employee Additional (no longer in use) was linked to 2-1530 Employee Additional after tax, pre- 30/06/2025. This should not make any difference to the figures on Dashboard.
• Employee Salary Sacrifice (no longer in use) was linked to 2-1569 Salary Sacrifice - in the employee's name also pre- 30/06/2025. This should not make any difference to the figures on Dashboard.

I hadn't noticed it before as I rarely use the web browser file and rarely analyse the Dashboard.

This has wasted heaps of my time. 

Why should i reach out to Support when it seems your software is the problem? MYOB has added in the fancy Dashboard. I can manually see what's not paid by doing reports from the desktop computer, and by using the "Pay Liabilities" function in the desktop version of AccountRight (don't wreck it). But we cannot we see the right figure in the dashboard.

We always pay Super through "Payroll Liabilities". Obviously the dashboard is not accessing that "paid" info. 

I think your team needs to look at this. It should be quite easy for them to link it, surely?

Also, for the record, our account shows a small figure of super to be paid, in the accounts list (now called "categories") at 2-1502 and the Dashboard has not used that figure. Something is wrong in the background of the setup of your coding for Dashboard re outstanding Super to be paid.

Maybe your background software people could add in some function whereby we put in the "account name"/"categories" which show the total super to be paid, and then the "account name"/"categories" we use (there's a separate one used for directors/"closely held" employees) for paying super, and then they could get the right figures on the dashboard?

At the moment the figure on Dashboard matches nothing.