Hi
Hoping to get some help. A payment has been processed through Super Pay that has the same reference number as another payment. When this happens, it does not show as a matched transaction when reconciling the bank transactions. Is there a way to edit the reference number so matched transaction can identify it.? Or is there some other way for the Super Pay transaction to show up in matched transactions?
Hi AC_BP,
Thanks for your post. Currently, clicking the reference number will open the transaction, where you can find an option to change/update the reference number. Additionally, if the super transaction doesn't appear in match transactions, it may be because it's already been reconciled. To address this, please navigate to Banking >> Reconcile Accounts and check if this transaction is ticked. If it is, untick it, and it should then appear for you to match on the Banking >> Bank Feeds screen.
Feel free to post again, we're happy to help!
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Regards,
Earl
