Duplication
In July, I processed 3 pays (including Super) prior to Access Manager being sorted with ATO. Could not adjust, reverse or delete those transactions, and so I loaded on pays a second time for STP repo...
Forum Discussion
Hi brianvera,
I can see why this has left your payroll reports out of balance. As the original pays included super and the second set was entered for STP reporting, please don’t delete or reverse any of the pays just yet.
Please check Payroll > Pay runs and Single Touch Payroll reporting to see which pays were accepted and whether the duplicates are linked to Pay Super.
If you can’t see Delete or Reverse, I recommend reaching out to our support team for help.
Regards,
Genreve
