Forum Discussion

JenSz's avatar
JenSz
Contributing User
2 months ago

Email pay slips no longer working

Until our last fortnightly pay run, I did not have any issue with emailing pay slips directly from MYOB. When trying to email the last pay run however, I got an error message saying; 

 

"Failed to send emails to the following employees. Check to make sure you have entered a ‘Reply-to email address’ in Payroll settings, email defaults. This might be causing the error."

 

I had not changed anything in our settings since the previous pay run, but went into the Payroll setttings, email defaults and all appeared normal.  I thought it must be a glitch with MYOB and was too busy to look further into it, so just manually downloaded and emailed pay slips to employees.

 

Now I've just processed another pay run and have the same error message come up when trying to email the pay slips. 

 

Again, I've gone into the email settings and all is normal.  I tried changing the email address to another one we use, but that did not work either.

 

Absolutely nothing was changed in any settings prior to the first time this error message appeared, why would this have started to happen all of a sudden?

 

I cannot manually download and email pay slips to employees every pay run!

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi JenSz,

     

    Thanks for sharing what's happening and we totally hear you. When email pay slips have been working perfectly and then suddenly stop for no reason, it really throws everything off, especially when you're just trying to get payroll sorted and move on with your day. There's a known little glitch at the moment with emailing pay slips, so instead of checking the email defaults under Payroll settings (which is normally the spot), try heading over to Sales settings instead.

     

    Once you're there, make sure:

     

    • From name and Reply-to email address are filled in with the correct details
    • The Email default subject and message aren't blank

    Even though it's not related to sales, the system currently needs those fields completed before it'll send out pay slips. A bit quirky, but it usually does the trick. If you've tried that and it's still not playing nicely, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look and help get it sorted.

     

    Regards,

    Sai

     

  • JenSz's avatar
    JenSz
    Contributing User
    2 months ago

    The sales settings are also filled with correct details as required (same email as payroll settings), but I still cannot send pay slips by email