It seems like I have had 2 payments made for the one pay. I had requested a change of accounts that the super was taken from. It seems that the payment has been taken from the old account and then in the next couple of days it was taken from the new account. I have at first thought that it was my error, but it seems that it is a myob error. I haven't asked the employee if he has received 2 payments as yet. How can I fix this?
Hi Genreve,
It has been taken out of both the accounts. From the old account 28/5 and from the new account 4/6.
I have just checked with the employee, my son and he hasn't been paid the extra.
My last 2 super payments in Pay super are still processing as well. Is there a problem with this.
Hi Lanab
Thanks for letting us know. I can see why this is confusing, especially when you were changing the bank account.
Please check the Manage payments window and your bank statement to confirm whether the payment was taken twice.
If both payments were taken and sent to the super funds, contact each affected fund and ask for a refund of the extra payment. Once it’s returned, record it against your Superannuation Payable category in MYOB Business.
For help recording the refund, see:
https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuation-contributions
If the payment status in MYOB doesn’t match your bank statement, I recommend reaching out to our support team by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
