Forum Discussion

3 years ago

MYOB Team app - 'a problem occurred attempting to load MYOB team. please try again late

I have an employee who has been using the MYOB Team app without problem until last week. When the employee attempted to login the app returned the message 'a problem occurred attempting to load MYOB ...

SamaraM

Former Staff

3 years ago

Hi Rhonda183

Welcome to the Community Forum. This can sometimes happen if something is changed and it stops the connection between the app and the product.

As a workaround, could you please try removing the employee from the location then re-invite them, and let me know if that resolves the error?

If the error still occurs after trying the above, could you also reply with a screenshot of the error message and the last 4 digits of your Serial Number?

netmedic
3 years ago
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Hi - I am getting the same error for all of our employees.

Can you please advise if there has been a solution found?
- SamaraM
  Former Staff
  3 years ago
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  Hi netmedic
  
  A warm welcome to the Community Forum to you as well. As mentioned in my previous reply on this thread, this usually occurs if something is changed and it stops the connection between the app and the product.
  
  Could you please also try removing the employee from the location then re-invite them, and let me know if that resolves the error?
  
  If the error still occurs after trying the above, do let me know, and if you could also reply with a screenshot of the error message and the last 4 digits of your Serial Number?
  
  If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
  - MandyBK
    Experienced User
    3 years ago
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    Good afternoon SamaraM ,
    
    We are having the same issue as above and so far trying to delete/reinstall the Team app AND also trying to remove and re-adding/inviting the employee to our MYOB Team Location has not corrected the error.
    
    I have attached a snapshot of the error received by our employee (all other staff are working at this stage) and the last four digits of our serial are 0668.
    
    Could you please advise how to fix this so our employee can again use the app to lodge her timesheets ASAP.
    
    Thank you,
    Mandy

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Team app - 'a problem occurred attempting to load MYOB team. please try again late","id":"message:785186","revisionNum":2,"repliesCount":17,"author":{"__ref":"User:user:18637"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:785186"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:785186"},"body@stripHtml({\"truncateLength\":200})":" I have an employee who has been using the MYOB Team app without problem until last week. When the employee attempted to login the app returned the message 'a problem occurred attempting to load MYOB ...","body@stringLength":"688","rawBody":"

The employee has deleted and reinstalled the app and is having the same issue. This employee is assigned to the correct location with the correct approving manager. There are a number of other employees assigned to the same location and approving manager that have no issues.

I can see no way to fix this in Team. Any suggestions would be greatly appreciated.

","kudosSumWeight":0,"postTime":"2022-10-17T11:10:54.507+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:785186_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3056},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I can see no way to fix this in Team. Any suggestions would be greatly appreciated.

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Hi Rhonda183

Welcome to the Community Forum. This can sometimes happen if something is changed and it stops the connection between the app and the product.

As a workaround, could you please try removing the employee from the location then re-invite them, and let me know if that resolves the error?

If the error still occurs after trying the above, could you also reply with a screenshot of the error message and the last 4 digits of your Serial Number?

","body@stringLength":"728","rawBody":"

Welcome to the Community Forum. This can sometimes happen if something is changed and it stops the connection between the app and the product.

As a workaround, could you please try removing the employee from the location then re-invite them, and let me know if that resolves the error?

If the error still occurs after trying the above, could you also reply with a screenshot of the error message and the last 4 digits of your Serial Number?

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi - I am getting the same error for all of our employees.

Can you please advise if there has been a solution found?

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Hi - I am getting the same error for all of our employees.

Can you please advise if there has been a solution found?

Hi netmedic

A warm welcome to the Community Forum to you as well. As mentioned in my previous reply on this thread, this usually occurs if something is changed and it stops the connection between the app and the product.

Could you please also try removing the employee from the location then re-invite them, and let me know if that resolves the error?

If the error still occurs after trying the above, do let me know, and if you could also reply with a screenshot of the error message and the last 4 digits of your Serial Number?

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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Could you please also try removing the employee from the location then re-invite them, and let me know if that resolves the error?

If the error still occurs after trying the above, do let me know, and if you could also reply with a screenshot of the error message and the last 4 digits of your Serial Number?

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

Good afternoon SamaraM ,

We are having the same issue as above and so far trying to delete/reinstall the Team app AND also trying to remove and re-adding/inviting the employee to our MYOB Team Location has not corrected the error.

I have attached a snapshot of the error received by our employee (all other staff are working at this stage) and the last four digits of our serial are 0668.

Could you please advise how to fix this so our employee can again use the app to lodge her timesheets ASAP.

Thank you,

Mandy

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Good afternoon ,

I have attached a snapshot of the error received by our employee (all other staff are working at this stage) and the last four digits of our serial are 0668.

Could you please advise how to fix this so our employee can again use the app to lodge her timesheets ASAP.

Thank you,

Mandy

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